T +41 41 729 07 29

Support and Helpdesk

SLA - Service Level Classes

Rely on competent IT support when you need quick help. Our experienced support team is available to you by phone or e-mail for all concerns relating to your ICT infrastructure and user questions. In demanding cases, we also support you directly on site.

With our „7 x 24h x 365t on-call service“, we offer you an on-call service for incidents outside office opening hours.

Basic Package

  • Opening hours: 7:30 - 12:00 /  13:00 - 17:30 Uhr
  • Prioritization according to checklist  (impact & urgency)
  • Response time during  office hours
  • Ticket management  included

*Prices on request

Standard Package

  • Opening hours: 7:30 a.m. - 12:00 p.m. / 1:00 p.m. - 5:30 p.m.
  • Prioritization according to checklist (impact & urgency)
  • Response time during office hours
  • Ticket management included
  • Entitlement to service manager or meeting (annually), meeting and report included

*Prices on request

Advanced Package

  • Opening hours: 7:30 - 12:00 /  13:00 - 17:30 Uhr
  • Prioritization according to checklist  (impact & urgency)
  • Response time 7x24hx365t
  • Ticket management included
  • Entitlement to service  manager or meeting (quarterly), meeting and report included
  • On-call flat rate included

*Prices on request

Managed Server Systems

Our services include proactive maintenance, troubleshooting up to 3rd level support and complete environment operation. By continuously analyzing and ensuring a high level of quality, we help extend the lifecycle of your solutions.

Basic Package

  • License RMM Tool included
  • Monitoring and notification included
  • Managed Antivirus
  • Troubleshooting according to effort
  • Planning monthly Windows updates included
  • Execution according to effort
  • Status reports on demand

*Prices on request

Standard Package

  • RMM Tool license included
  • Monitoring and notification included
  • Managed antivirus
  • Troubleshooting according to effort
  • Planning and execution of monthly Windows updates included
  • Status reports on demand

*Prices on request

Advanced Package

  • RMM Tool license included
  • Monitoring and notification included
  • Managed antivirus
  • Troubleshooting included
  • Planning and execution of monthly Windows updates included
  • Status reports on demand

*Prices on request

* Are you interested in the prices? Download our factsheet and let our team advise you without obligation and without complications!

Contact us by mail at sales@comfox.ch or via phone at +41 41 729 07 29

comfox AG
Bösch 82
CH-6331 Hünenberg
T +41 41 729 07 29
info@comfox.ch

MO – FR
07:30 – 12:00 Uhr
13:00 – 17:30 Uhr

We look forward to hearing from you.

 

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T +41 41 729 07 29
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