SLA - Service Level Classes

Rely on competent IT support when you need quick help. Our experienced support team is available to you by phone or e-mail for all concerns relating to your ICT infrastructure and user questions. In demanding cases, we also support you directly on site.

With our „7 x 24h x 365t on-call service“, we offer you an on-call service for incidents outside office opening hours.

Basic Package

Opening hours: 7:30 - 12:00 / 13:00 - 17:30 Uhr
Prioritization according to checklist (impact & urgency)
Response time during office hours
Ticket management included

*Prices on request

Standard Package

Opening hours: 7:30 a.m. - 12:00 p.m. / 1:00 p.m. - 5:30 p.m.
Prioritization according to checklist (impact & urgency)
Response time during office hours
Ticket management included
Entitlement to service manager or meeting (annually), meeting and report included

*Prices on request

Advanced Package

Opening hours: 7:30 - 12:00 / 13:00 - 17:30 Uhr
Prioritization according to checklist (impact & urgency)
Response time 7x24hx365t
Ticket management included
Entitlement to service manager or meeting (quarterly), meeting and report included
On-call flat rate included

*Prices on request

Managed Server Systems

Our services include proactive maintenance, troubleshooting up to 3rd level support and complete environment operation. By continuously analyzing and ensuring a high level of quality, we help extend the lifecycle of your solutions.