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Reference

29. März 2018

Mario Stadelmann, Leiter IT, MedCenter AG


The MedCenter Group combines selected medical services and services for physicians and healthcare professionals in one powerful network. Centralised patient dossiers and interconnected medical knowledge guarantee efficiency and the highest quality in medical treatment.

Comfox AG has been supporting us for a long time in the successful implementation of our IT strategy. Due to the profoundly positive experience from previous projects, as well as the customer testimonials in the cloud area, Comfox became the obvious choice for the modernization of our IT. The focus of the project was the replacement of the outdated server infrastructure with a central cloud solution for the MedCenter Group. Comfox tailored a cloud-based concept to our specific needs: This includes all requirements that are important to us, such as a joint platform for our two practices at the Lucerne train station: the emergency practice «Permanence Bahnhof Luzern MedCenter» and the practice «Praxis am Bahnhof Luzern MedCenter».

The technical solution includes the operation of the complete server environment in the cloud, including the medical software and associated connections to the laboratory equipment. A terminal server acts as a central platform for all users. This ensures high availability and stability of the IT environment. By means of network segmentation and different access groups, security could be further improved. From pre-migration testing to post-migration support, users were supported by Comfox. Currently, around 50 employees use the new cloud environment.

The biggest challenges in the project were the low number of reference installations in the cloud by some software vendors, as well as ensuring the operation of the emergency practice during the migration. Thanks to the excellent coordination between Comfox and the supplier of the medical software, their software solution could be migrated with a full feature set. There were only a few program-specific changes for the doctors and the medical assistants. This resulted in a high user acceptance. Additional benefits such as the mobile workplaces and the location independence created by the cloud environment were well received.

“We are very satisfied with the migration and the collaboration with Comfox AG. We had excellent counsel and we were very pleased with the problem-solving during and after the migration.”

29. März 2018
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